Refund policy
At Khawaja Global, customer satisfaction is important to us. As a B2B exporter of surgical, dental, and orthopedic instruments, we strive to ensure that every order meets the agreed specifications and quality standards.
Returns
Due to the nature of our products and international B2B transactions, we generally do not accept returns unless the items are received damaged, defective, or incorrect.
If you believe there is an issue with your order, please contact us within 7 days of receiving the shipment with clear photos and a detailed description of the problem.
Refunds
Refunds may be considered only in the following situations:
- The wrong products were supplied.
- The products arrived damaged due to shipping (supported by evidence).
- The products have verified manufacturing defects.
Each request will be reviewed individually, and we will work with the customer to reach a fair solution.
Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or private-labeled products.
- OEM manufactured products made according to customer specifications.
- Products damaged due to misuse, improper handling, or normal wear after delivery.
Order Cancellations
Orders may be cancelled before production or dispatch. Once production has started or the order has been shipped, cancellation may not be possible.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: globalkhawaja@gmail.com
Phone / WhatsApp: +92 325 5069367